Privacy Policy

Celebration of Life™ is committed to protecting your privacy and the personal information that you provide to us. This policy outlines how we use, share, and protect any personal information that you give us when you use this website or use our services.

If you decide you no longer give consent to receive marketing communications at any time simply contact us by email at [email protected], post to Celebration of Life, Enterprise House, Ocean Way, SOUTHAMPTON, SO14 3XB or call us on 0800 150 3555.


This Policy applies between you, the User of this website and Celebration of Life Planning Ltd the owner and provider of this website. This Policy applies to our use of any and all Data collected by us in relation to your use of the website and any Services or Systems therein.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

  • “Account” means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the website;
  • “Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;
  • “Cookie” means a small text file placed on your computer by Celebration of Life Planning Ltd when you visit certain parts of this website. This allows us to identify recurring visitors and to analyse their browsing habits within the website. Where e-commerce facilities are provided, Cookies may be used to store your cart. Further details are contained in Clause 10 and Schedules 1, 1A and 2 of this Policy;
  • “Data” means collectively all information that you submit to the website. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
  • “Celebration of Life™” means Celebration of Life Planning Ltd, company no. 12631930, registered at Enterprise House, Ocean Way, SOUTHAMPTON, SO14 3XB.
  • “Service” means collectively any online facilities, tools, services or information that Celebration of Life™ makes available through the website either now or in the future;
  • “System” means any online communications infrastructure that Celebration of Life™ makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
  • “User” / “Users” means any third party that accesses the website and is not employed by Celebration of Life™ and acting in the course of their employment; and “website” means the website that you are currently using ( and any sub-domains of this site (e.g. unless expressly excluded by their own terms and conditions.

2. Data Collected

Without limitation, any of the following Data may be collected:

  • Name
  • Date of birth
  • Gender
  • Job title
  • Profession
  • Contact information such as email addresses and telephone numbers
  • Demographic information such as post code, preferences and interests
  • Financial information such as credit / debit card numbers or building society / bank account numbers
  • IP address (automatically collected)
  • Web browser type and version (automatically collected)
  • Operating system (automatically collected)
  • A list of URLS starting with a referring site, your activity on this website, and the site you exit to (automatically collected)
  • Cookie information (see Clause 10 below)

In addition to the above we also process your information for the purposes of our own legitimate business interests:

  • To improve our customer services and obtain your feedback regarding our services
  • To develop our products and services
  • To review the effectiveness of our marketing
  • To better understand our customers’ decision-making processes

You may choose to opt-out of some or all of the above by emailing [email protected] or in writing to Celebration of Life, Enterprise House, Ocean Way, SOUTHAMPTON, SO14 3XB.

3. Our Use of Data

3.1    Any personal Data you submit will be retained by Celebration of Life™ for as long as you use the Services and Systems provided on the website. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to six months.

3.2    Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.

3.3    All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.

3.4    Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used by us for the following reasons:

  • Internal record keeping
  • Improvement of our products / services
  • Transmission by email of promotional materials that may be of interest to you
  • Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website.

3.5    We do not store credit card details nor do we share customer’s credit card details with any 3rd parties.

3.6    Celebration of Life™ creates a profile of your interests and preferences so that we can contact you with information most relevant to you.

4. Third Party Websites and Services

Celebration of Life™ may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this website. Any Data used by such parties is used only to the extent required by them to perform the services that Celebration of Life™ requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

5. Changes of Business Ownership and Control

5.1    Celebration of Life™ may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

5.2   In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will not be given the choice to have your Data deleted or withheld from the new owner or controller. 

6. Your Right to Withhold Information

6.1   You may access certain areas of the website without providing any Data at all. However, to use all Services and Systems available on the website you may be required to submit Account information or other Data.

6.2   You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.

7. Accessing your own Data

Under the General Data Protection Regulation (GDPR) you have rights with regards to your personal data.

You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. If you have provided consent for the processing of your data, you have the right to withdraw that consent at any time.

7.1   You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

7.2   You have the right to ask for a copy of your personal Data.

7.3   If you wish to discuss your data, please call us on 0800 150 3555 or send an email to [email protected]

9. Security

Data security is of great importance to Celebration of Life™ and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

10. Cookies

10.1   Celebration of Life™ may set and access Cookies on your computer. All Cookies used by the website are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. Celebration of Life™ has carefully chosen these Cookies and uses them to facilitate certain functions and features of the website. We also use Cookies for analytics purposes. These Cookies track your movements and activities on the website and are designed to give us a better understanding of our users, thus enabling us to improve the website and our services.

10.2.  Certain features of the website depend upon Cookies to function and are deemed, within the law, to be strictly necessary. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings, as set out in sub-Clause 10.4.

10.3   You can choose to enable or disable Cookies in your web browser. By default, your browser will accept cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

10.4.  You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.

10.5   The Web Site also uses third-party Cookies. These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your internet browser’s privacy settings.

10.6.  It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.

11. Changes to this Policy

Celebration of Life™ reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.